Why did the customer contact us?
My name is Kevin Culp and your company has done some great work for us in the past.In October of 2011, your company installed a sump pump in our basement. I can send a photo.In December of 2015, somebody from your company came to do a checkup on the sump pump.Given the big rains over the last few weeks, we started to get more water in the basement.The sump pump is still working very well. It kicks out water just like it is supposed to. However, we are having some water come through right in the middle of the wall.I would like to get your expert opinion regarding whether:Ã¢â‚¬Â¢ Part of the French drain may be blockedÃ¢â‚¬Â¢ It is just too much water for the drain to handleÃ¢â‚¬Â¢ What our options would be to stop the water in the future.Whenever possible, can you please contact me at your earliest convenience to discuss.You can call me at 571-282-7349.Thanks for your help,Kevin Culp