Why did the customer contact us?
Needs BBU looked at & fixed... Says battery is low and reset button has fell back into housing. ANOTHER COMPANY PUT THIS IN AND THEY HAVE GONE OUT OF BUSINESS.
WHAT CHALLENGES WE FACED & HOW WE RESOLVED THIS ISSUE? Battery back up wires were pulled out as well as a couple of technical issues. We fixed wires and replaced battery for the back up as well as fixed housing.